Return & Refund Policy
We want you to feel confident when ordering from Harborline Apparel. This policy explains when a return may be requested, how to start the process, what condition an item must be in, and how approved refunds are handled.
A Simple Four-Step Return Journey
Please contact us before sending anything back. This allows us to verify your order, confirm eligibility, and provide the appropriate return instructions.
Contact Us
Email our customer service team with your order number, the product you wish to return, and the reason for your request.
Review
We review the request and confirm whether the item meets the applicable return requirements.
Send It Back
Once approved, you will receive return instructions. Please use the provided information and keep your tracking details.
Refund
After the returned item is received and inspected, an approved refund will be processed through the applicable payment method.
When Can an Item Be Returned?
Return eligibility depends on the product condition, order status, applicable return period, and any exclusions stated on the relevant product or promotional information.
Unless otherwise stated, returned merchandise should be in its original condition and suitable for resale.
- The item should be unworn and unused.
- Original tags should remain attached where applicable.
- The product should not have stains, odors, washing damage, or alterations.
- Original packaging should be included where reasonably applicable.
- The returned item must correspond to the original order.
Items showing signs of wear, damage caused after delivery, unauthorized alteration, washing, or misuse may not qualify for a refund.
Important Return Conditions
These conditions help us process returns consistently and protect the quality of merchandise offered to future customers.
Original Condition
Products should be returned in clean, unworn, and resalable condition. Please avoid perfume, makeup, stains, pet hair, washing, or other conditions that may affect resale.
Tags & Packaging
Keep original tags, labels, packaging, and product components whenever possible. Missing or damaged components may affect return eligibility.
Order Verification
Please provide the order number and relevant product information when contacting us so that we can locate and verify your purchase.
Final Sale Items
Items specifically identified as final sale, non-returnable, or otherwise excluded at the time of purchase may not be eligible for return.
Customized Products
Customized, altered, personalized, or specially prepared items may be excluded from standard returns unless they arrive defective or incorrect.
Damaged Arrivals
If your package arrives damaged or the product appears defective, contact us promptly and include clear photographs so we can investigate.
Refunds & Processing
Once an approved return has been received, the item may be inspected before a refund or other approved resolution is completed.
If the return meets the applicable requirements, the refund will generally be issued to the original payment method unless another resolution has been agreed upon.
The time required for the funds to appear in your account may depend on the payment provider, card issuer, bank, or financial institution.
Original shipping charges may not be refundable unless required by applicable law or the return is the result of an error attributable to us, such as an incorrect or defective product.
What Happens After Your Return?
Return Received
Once your package reaches the designated return location, the returned merchandise is checked against the original order information.
Condition Inspection
We may inspect the item for signs of wear, damage, washing, alteration, missing components, or other conditions that affect eligibility.
Approval
If the return satisfies the applicable conditions, the approved refund will be initiated.
Original Payment Method
Approved refunds are normally sent to the payment method used for the original purchase.
Bank Processing Time
Additional processing time may be required by your bank or payment provider after we issue the refund.
Partial Refunds
Where applicable, a partial refund may be considered if an item is returned with damage, missing components, or reduced resale value.
Return & Refund FAQ
Can I return an item if I chose the wrong size?
Size-related returns may be eligible when the product meets the applicable return requirements. Please review our Size Guide before ordering and contact us before sending an item back.
Can I exchange an item instead of receiving a refund?
Depending on inventory and the circumstances of the request, an exchange may be available. Please contact customer service with your order number and requested replacement size or product.
What if I received the wrong item?
Please contact us as soon as possible with your order number and clear photographs of the product received. We will review the issue and provide appropriate instructions.
What if my item arrived damaged?
Contact us promptly and provide photographs showing the packaging and damaged area. Do not discard the packaging until the issue has been reviewed.
How do I start a return?
Email service@harborlineapparel.shop with your order number, product name, reason for return, and supporting photographs where relevant.
Need Help With a Return?
Our customer service team can help you understand the return process, verify your order, and provide the appropriate next steps.